Practical information

Best prepare your stay or your holidays at the Aquabella in Aix-en-Provence

The entire Aquabella Hotel & Spa team do everything necessary to guarantee you an enjoyable and quality stay. We have drawn up a list of the main useful information in order to help you to prepare for your arrival in our 4* hotel in the heart of Aix-en-Provence. Please don’t hesitate to contact us if you would like more information. 

  • Easy Access GPS : 
    Please enter the following GPS adress : 43°31'57.1"N 5°26'46.1"E 
    or This adress : 4 rue Jean Jaurès 13100 Aix en Provence
    Once arrived, take the side lane, Aquabella Hotel is the next street on your left

     
  • Check-in from: 15:00
  • Check-out: 12:00
     
  • Access to the facilities (spa, fitness room, outdoor pool in season) is not possible before the arrival time (3pm) and after the departure time (12pm).
     
  • Reception open: 24 hours
     
  • Sensory Spa that is free for hotel guests over the age of 17. 
     
  • For the wellness and serenity of our Spa customers, only children aged 16 and over are accepted in our establishment from 01st of July to 31st of August.
     
  • Laundry service available (within 24 hours) if dropped off before 09:00
     
  • City tax: €2.50 per person and per day
     
  • Baggage trolley available
     
  • 50 m from the hotel: the Therm’Park public car park is €12 per night (payable directly at the hotel reception, upon availibility)
     
  • Pets admitted (€15 per night) except in Belvedère Suite.
     
  • Porting service available free of charge
     
  • Late departure possible at an additional charge
     
  • Disabled facilities: bathroom doors over 81 cm wide, Roman shower, wheelchair access, disabled access to the common areas.
     
  • Payment methods accepted: Cash, Debit card, Visa, Mastercard, American Express, [French] Luncheon Vouchers, [French] holiday vouchers,
     
  • Foreign languages spoken: English, Italian, Spanish

 

 

SPECIAL COVID INFORMATIONS 

Due to Coronavirus (COVID-19) certain services & amenities may be reduce or unavailable as a result.

From August 9th 2021, for a stay in total serenity the sanitary pass will be asked you at your arrival.

Our Restaurant l’Orangerie is open : 
Lunch : 12h-14h
Dinner : 19h30-22h00

Sensory Spa and Fitness Room are open.

The heated outside swimming pool is open from 9am till 8pm.

 

 

COVID-19 SAFETY AND HYGIENE PROTOCOLS


TO ENSURE YOUR WELL-BEING AND SAFETY,
THE FOLLOWING HAS BEEN IMPLEMENTED IN ALL OF OUR ESTABLISHMENTS.

  • Social distancing is indicated with line markings on the floor for both guests and staff alike.
  • To maintain social distancing, the maximum number of people allowed in at any one time will be strictly monitored.
  • Wearing a face mask is mandatory for all guests and all staff.
  • Sanitizing gel dispensers are located in key public areas (front desk, lifts etc.)
  • All our establishments are regularly disinfected using approved virucidal detergents effective in killing viruses, bacterias and pathogenic agents.
  • Door handles, desks, lift buttons etc. are disinfected at least every 2 hours with a virucidal agent.
  • All staff have been provided with government approved individual personal protection kits and have been trained on preventive measures and guidelines.
  • Social distancing rules apply in all public spaces and in particular waiting areas, lifts and corridors.
  • The cleaning of your suite or bedroom will be carried out following government-approved protocols.

We are very much looking forward to welcoming you very soon and providing you with the best services for an unforgettable experience in the safest possible way.