Practical information

Best prepare your stay or your holidays at the Aquabella in Aix-en-Provence

The entire Aquabella Hotel & Spa team do everything necessary to guarantee you an enjoyable and quality stay. We have drawn up a list of the main useful information in order to help you to prepare for your arrival in our 4* hotel in the heart of Aix-en-Provence. Please don’t hesitate to contact us if you would like more information. 

 

  • For the wellness and serenity of our Spa customers, only children aged 16 and over are accepted in our establishment from easter weekend to 31st of August.

  • Easy Access GPS : 
    Please enter the following GPS adress : 43°31'57.1"N 5°26'46.1"E 
    or This adress : 4 rue Jean Jaurès 13100 Aix en Provence
    Once arrived, take the side lane, Aquabella Hotel is the next street on your left.

  • Check-in from : 15:00

  • Check-out : 12:00

  • For massages and treatments, we advise you without further delay, to book them at 04.42.23.81.82. or by email at contact-spasextius@partouche.com to ensure their availability.

  • Access to the facilities (spa, fitness room, outdoor pool in season) is not possible before the arrival time (3pm) and after the departure time (12pm).

  • Reception open: 24 hours

  • Sensory Spa that is free for hotel guests over the age of 17. 

  • Laundry service available (within 24 hours) if dropped off before 09:00

  • City tax : €3.27 per person and per day

  • Baggage trolley available

  • 50 m from the hotel: the Therm’Park public car park is €18 per night (payable directly at the hotel reception, upon availibility)

  • Pets admitted (€15 per night) except in Belvedère Suite.

  • Porting service available free of charge

  • Late departure possible at an additional charge

  • Disabled facilities: bathroom doors over 81 cm wide, Roman shower, wheelchair access, disabled access to the common areas.

  • Payment methods accepted: Cash, Debit card, Visa, Mastercard, American Express, [French] Luncheon Vouchers, [French] holiday vouchers.

  • Foreign languages spoken: English, Italian, Spanish

Our Restaurant l’Orangerie is open : 

 

Breakfast 

-From 06:30 to 10:00 Monday to Friday
-From 07:00 to 10.00 Saturday &  Sunday 
 

Lunch 
-From 12:00 to 14:00 Monday to Saturday
-From 12:00 to 14:30 on Sunday for Brunch
 

Dinner 
-From 7:30 pm to 10:00 pm

Our Restaurant L'Orangerie will be closed 24,25 & 31 december 2024. 

 

Sensory Spa :

From 07:00 to 20:45 Monday to Friday,
From 08:00 to 20:45 on Saturdays, Sundays and public holidays.
The sauna and hammams are in function from 08h30 to 20h30.
 

The heated outside swimming pool is open from may to september (depending on the weather).

Access to the swimming pool is reserved for people wearing the correct swimming attire.
Please note that the burkini is not permitted in the spa area or at the outdoor pool

 

  • Climatisation : April to October : 
    For comfort reasons , energy efficiency and environmental regulations, 21 degrees Celsius has been chosen as the minimum temperature in our rooms.

 

 

 

 

 

 


We are very much looking forward to welcoming you very soon and providing you with the best services for an unforgettable experience in the safest possible way.